Communication Manager Messaging
Avaya Aura Communication Manager Messaging
Getting Started
Overview
Overview
Installation Instructions
Demarcation Points
Maintaining System Security
Installation Prerequisites
Initial Administration
Stop Messaging
Administering H.323 integration for Communication Manager Messaging
Create a signaling group for messaging
Adding a signaling group for messaging
Changing the IP Network Region
Add Signaling Group field descriptions
Changing the IP Codec Set
Create a trunk group for messaging
Adding a trunk group
Add Trunk Group Page 1 field descriptions
Add Trunk Group Page 2 field descriptions
Add Trunk Group Page 3 field descriptions
Add Trunk Group Page 4 field descriptions
Configuring the new signaling group for messaging
Create a route pattern for the new trunk group
Changing a route pattern
Change Route-Pattern field descriptions
Changing AAR analysis
Changing public unknown numbering
Creating a hunt group for messaging
Adding a coverage path for messaging
Creating stations and assigning coverage paths
Administering the Switch Link
Determining the capacity for Messaging
Saving translations
Direct SIP integration between Communication Manager Messaging and Communication Manager
Overview
Adding node names for SIP integration
Adding a signaling group for direct SIP integration
Add Signaling Group field descriptions
Adding a trunk group for direct SIP integration
Creating a hunt group for messaging
Changing private numbering
Changing a route pattern
Change Route-Pattern field descriptions
Changing IP network region
Changing the IP Codec Set
Adding a coverage path for messaging
Changing AAR analysis
Adding a station
Saving translations
Administering the Switch Link
Switch Link Admin field descriptions
Restarting the messaging application
Starting Messaging
Setting Communication Manager Messaging Server parameters
Setting system-wide messaging parameters
Adding test subscribers for messaging
Integration of Messaging with a Communication Manager server
Switch Integration Requirements
Optional Switch Administration for Messaging Features
Automated Attendant Administration
Assign a Station
Assign a Hunt Group
Night Service to Automated Attendant Administration
From an Incoming Trunk
From a Listed Directory Number (LDN)
Automated Attendant Substitute Strategies
Transfer into messaging
Switch Recorded Announcement
Switch Multiple Coverage Paths
Support for "*" in outcalling dial strings
Concepts and Features
System Architecture
Communication Manager server and Communication Manager Messaging Sever co-residency
Communication Manager Messaging Software
Communication Manager Messaging Hardware
System Features Description
Message Manager
Capabilities and Benefits
Requirements to Run Message Manager
Messaging Enhancements
Planning considerations
Fax Messaging
Checklist for Administering Fax Messaging
Setting System Fax Options
Listing Fax Dial Strings
Specifying Fax Dial Strings
Adding Fax Dial Strings:
Removing Fax Dial Strings
Administering Subscribers for FAX Messaging
Enabling FAX Messaging on an Individual Basis
Enabling FAX Messaging by Defining a COS
Administering a Secondary Fax Extension
Administering Guaranteed Fax
Administering Guaranteed Fax as a Secondary Extension
Administering Guaranteed Fax as A Communication Manager Messaging Subscriber
Administering Avaya Message Manager for FAX Messaging
Creating a Fax Message from a Fax Machine
Creating a Fax Message by Forwarding from Your Mailbox
Addressing a Fax Message with Message Manager 4.6 or Later
Creating a Fax Message with Message Manager 4.6 or Later
Maintenance and Administration
Checking the Administrator's Log
Checking the Alarm Log
Monitoring Guaranteed Fax
Checking that the Fax Machine Is Operational
Monitoring Guaranteed Fax Mailbox Size
Monitoring and Deleting Messages
Checking Message Delivery Increments (Retry Schedule)
Monitoring Usage of Mailbox Space
Fax Messaging
Fax Messaging
Fax Messaging
Fax Messaging
Fax Messaging
Fax Messaging
Fax Messaging
Fax Messaging
Fax Messaging
Fax Messaging
Fax Messaging
Fax Messaging
Mailbox Manager
Voice Messaging
Messaging Concepts
What Is a Message?
What Is a Mailbox?
Telephone Access
PC Access through Message Manager
Enhanced-List Application
ELA Features
ELA Security Considerations
Enterprise Directory Gateway
Directory Gateway Notification
Centralized Messaging Server
Networking
Digital Networking
How Digital Networking Works
Digitial Networking Capacities
Digital Networking Features
AMIS Analog Networking
TCP/IP Networking for Add-on Applications
LDAP
Overview
Connect to LDAP
LDAP processes
Checking the status of LDAP processes
Switch Integration
Administration Overview
Administration Tools and Utilities
Maintenance Features
Logs
Alarms
Remote Service Center
Audits
Security
Scheduled Backups
Security
Administering Messaging to Prevent Fraudulent Transfers
Enhanced Call Transfer
Controlled Transfer Out of Messaging
Automated Attendant Security
Administering the Communication Manager server to Prevent Fraudulent Transfers
Setting FRLs
Restrict Toll Areas
Create Restricted Number Lists
Monitoring techniques for detecting voice mail fraud
Call Detail Recording
Call Traffic Report
Trunk Group Report
SAT Reporting
ARS Measurement Selection
Automatic Circuit Assurance
Busy Verification
Traffic Reports
Avaya's Statement of Direction
Avaya Security Offerings
Avaya Toll Fraud Crisis Intervention
Avaya Corporate Security
Supported Features
Messaging Basics
Communication Manager Messaging login profiles
Creating profiles
Logging on to the Messaging system
Logging out of the Messaging system
Messaging Administration Main Menu and Pages
Enabling or Disabling Messaging
Changing Administration Passwords
Password security
Change in Administrator Passwords
Changing an Administrator Password or Password Aging
Verifying the system clock
Messaging
Subscriber Management
Adding a subscriber
Editing a subscriber
Viewing a subscriber
Deleting a subscriber
Subscriber List
Filtering subscribers
Subscribers (Messaging) field descriptions
Subscribers (CMM) field descriptions
Subscribers (MM) field descriptions
Secure Real-Time Transport Protocol
Overview
Logging in to the Communication Manager server using PuTTY
Accessing the Communication Manager Server
Enabling media encryption from the System Management Interface
Changing customer options to enable media encryption
Changing signaling group to enable media encryption
Setting the IP codec set
Setting the SRTP type on the Communication Manager Messaging administration Web interface
Restarting the messaging application
Enabling media encryption for the gateway
Allowing all non-SRTP compliant endpoints to access the messaging application
Back up and restore Communication Manager Messaging data
Overview
Backing up the Communication Manager Messaging application data from 5.2.1
Administration
Administration Checklists
Administration Tasks
Ongoing administration and maintenance tasks checklist
Basic Messaging Administration
Defining System Limits
Changing Extension Numbers
Guidelines for Using the Change Extensions page
Changing a Block of Extensions (and Changing the Length of the Extensions)
Automatic message forwarding to SMTP
Enabling automatic message forwarding to SMTP
Enabling subscribers for automatic message forwarding to SMTP
Extension Length Changes
Changing a Block of Extension
Change Address Range
Changing a Block of Extensions (No Change in the Length of the Extensions)
Defining Basic Features and Parameters
Controlling Call Transfers
Adding Allowed Call Transfer Numbers
Deleting Allowed Transfer Numbers
Displaying Allowed Transfer Numbers
Adding Denied Call Transfer Numbers
Deleting Denied Transfer Numbers
Displaying Denied Transfer Numbers
Defining Thresholds for Warnings
Setting Up Community Sending Restrictions
Setting Up Outcalling
Outcalling Options page
Broadcast Messages
Setting Up a Broadcast Mailbox
Creating a Broadcast Message
Sending a Broadcast Message
Sending Login Announcements
Making a Message a Login Announcement
Setting up and testing CMM Lockout Notification
Testing CMM Lockout Notification
System Administration
Installing software
Verifying system installation
Verifying System status
Interpreting the Results of System Status
Voice Ports and Speech Storage Status
Viewing installed hardware
Accessing the Messaging System Software Display
Verifying custom features
Turning On Customer Options
Monitoring the system in real time
Monitoring voice channels in real time
Verifying Text-to-Speech
Accessing Text-to-Speech Parameters
Calling Party Number
Setting Privacy Enforcement Level for IMAP4 clients
Administering the external SMTP host
Subscriber Administration
Listing Class of Service names
Changing Class of Service Options
Making changes to a Class of Service
Adding Subscribers
Changing Subscriber data
Removing Subscribers
Listing Subscribers
Listing Subscribers by name
Listing Subscribers by extension
Listing Remote Email users
Listing Subscribers by Community ID
Listing Subscribers by Class Of Service
Creating or Changing Subscriber Name Recordings
Reassigning Subscriber Default Passwords
Unlocking a Subscriber's Mailbox
Unlocking a Mailbox
Adding, Changing, and Removing Subscribers
Unauthorized Mailbox Use
Performing Messaging System Administration
Accessing the Product ID
Starting the Messaging Software (Voice System)
Restarting the Messaging System
Stopping the Messaging Software (Voice System)
Shutting Down the System
Checking the Restart Causes
Performing a System Restart
Administering Enhanced-List Application
Plan for Enhanced List Application (ELA) implementation
Administering the messaging system for ELA
Administering ELA for the messaging system
Creating a Shadow Mailbox
Configuring ELA
Administering ELA for default Enhanced-List Attributes
Adding a new Enhanced-List
Administering an ELA List
Administering ELA auto-attendant
Testing Enhanced-Lists
Enhanced-Lists Maintenance
Checking the Administrator's Log
Checking the Delivery Failure Log
Configuring the Centralized Messaging Server
Configuring the Remote Server with translation data
Establish coverage path for Communication Manager Messaging
Setup routing to Centralized Messaging Server
Create tie trunk to the Centralized Messaging Server
Setup calling party number for call answer, otherwise hear ext 00000
Setup calling party number for login to messaging with # (extension not entered)
Setup routing of Message Waiting Indicator back to the remote server
Configuring the host server
Create tie trunk to remote server
Networking
Digital Networking
TCP/IP Networking for Add-on Applications
Remote User Administration
Types of Remote Users
Overview of Remote Updates
Setting Up Remote Updates for local system
Setting Up Remote Updates with Specific Remote Systems
Running a remote update manually
Viewing the remote extension list
Setting automatic deletion of Nonadministered remote users
Administering a remote user manually
Recording Remote User Names
Record a User's Name
Verify a User's Name Recording
Customizing Announcements Overview
Creating a Custom Announcement Set
Creating a Custom Announcement Set
Creating a Custom Announcement Set
Creating a Custom Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Customizing a New Announcement Set
Account Code Billing Administration
Administering a Dialing Sequence
Dialing Sequence Example
Assigning Account Codes
Testing the Dialing Sequence
Automated Attendants and Bulletin Boards
Planning an Automated Attendant
Design Considerations
Modes and schedules
Multilingual Automated Attendants
Multiple Personal Greetings Feature
TTY Automated Attendants
Setting Up an Automated Attendant
Step 1: Enabling Call Transfers Out of messaging
Step 2: Administering the Automated Attendant as a Subscriber
Step 3: Recording Greetings for the Automated Attendant Menu
Recording an Automated Attendant Menu Greeting (No Multiple Personal Greetings)
Recording an Automated Attendant Menu Greeting (Multiple Personal Greetings)
Step 4: Confirming Automated Attendant Administration
Examples of Automated Attendants
Setting Up a Main Attendant
Setting Up Nested Attendants
Setting Up Shared Extensions
Setting Up Nonresident Subscriber Extensions
Setting Up Automated Attendants to Transfer by Name
Using Multiple Greetings for Automated Attendants
Setting Up a Call Routing Table
Overview of Business Schedules
Setting Up a Business Schedule
Setting Up a Holiday Schedule
Completing the Routing Table
Viewing a List of Automated Attendants
Viewing a List of Automated Attendant Schedules
Setting Up a Bulletin Board
Step 1: Completing the Subscriber Screen
Step 2: Recording the Bulletin Board Message
Using Bulletin Boards with an Automated Attendant
Auto-Attendant Routing Business Schedules page
Message Manager Administration
Enabling Subscribers for Message Manager
Enabling Message Manager on an Individual Basis
Enabling Message Manager by Defining a COs
Troubleshooting Message Manager
Audits
Voice Messaging Database Audit Types
Performing a Voice Messaging Database Audit
Reports
The Administrator's Log
The Activity Log
Setting Activity Log Data Collection Options
Understanding Log Entries
Running an Activity Log report
Displaying the Alarm Report
Communication Manager Server View Current Alarms Page
Viewing current alarms
Viewing administration history log
The Events log
Overview of Traffic reports
Activating the Collection of Traffic Data
Data Retention Requirements
Running Traffic reports
Sending Restrictions Feature
Community Hourly Traffic Report
Sending Restrictions Feature
Feature Daily Traffic Report
Feature Hourly Traffic Report
Load Daily Traffic Report
Load Hourly Traffic Report
Network Load Daily Traffic Report
Network Load Hourly Traffic Report
Remote Messages Daily Traffic Report
Remote Messages Monthly Traffic Report
Special Features Daily Traffic Report
Special Features Hourly Traffic Report
Subscriber Daily Traffic Report
Subscriber Monthly Traffic Report
Traffic Snapshot Daily Report
Traffic Snapshot Monthly Report
Interpreting Traffic report findings
Example of How to Determine Grade of Service
Spotting Potential System Problems
Call Management System reports
Security
Administering Messaging to Prevent Fraudulent Transfers
Enhanced Call Transfer
Controlled Transfer Out of Messaging
Automated Attendant Security
Administering the Communication Manager server to Prevent Fraudulent Transfers
Setting FRLs
Restrict Toll Areas
Create Restricted Number Lists
Monitoring techniques for detecting voice mail fraud
Call Detail Recording
Call Traffic Report
Trunk Group Report
SAT Reporting
ARS Measurement Selection
Automatic Circuit Assurance
Busy Verification
Traffic Reports
Avaya's Statement of Direction
Avaya Security Offerings
Avaya Toll Fraud Crisis Intervention
Avaya Corporate Security
Fax Messaging
Checklist for Administering Fax Messaging
Setting System Fax Options
Listing Fax Dial Strings
Specifying Fax Dial Strings
Adding Fax Dial Strings:
Removing Fax Dial Strings
Administering Subscribers for FAX Messaging
Enabling FAX Messaging on an Individual Basis
Enabling FAX Messaging by Defining a COS
Administering a Secondary Fax Extension
Administering Guaranteed Fax
Administering Guaranteed Fax as a Secondary Extension
Administering Guaranteed Fax as A Communication Manager Messaging Subscriber
Administering Avaya Message Manager for FAX Messaging
Creating a Fax Message from a Fax Machine
Creating a Fax Message by Forwarding from Your Mailbox
Addressing a Fax Message with Message Manager 4.6 or Later
Creating a Fax Message with Message Manager 4.6 or Later
Maintenance and Administration
Checking the Administrator's Log
Checking the Alarm Log
Monitoring Guaranteed Fax
Checking that the Fax Machine Is Operational
Monitoring Guaranteed Fax Mailbox Size
Monitoring and Deleting Messages
Checking Message Delivery Increments (Retry Schedule)
Monitoring Usage of Mailbox Space
Backup and Restore
Overview of Backup and Restore
Backing Up System Files Now
Performing a Backup Now
Checking the backup status
Backing Up System Files (Scheduled)
Create (add) a new backup schedule
Change a backup schedule
Delete a backup schedule
Verify a Backup Using the Backup Log
Restoring Backed-Up System Files
Performing a Restore (UNIX/Linux® operating system based FTP Server)
Performing a Restore (Windows-based FTP Server)
Integration of Messaging with a Communication Manager server
Switch Integration Requirements
Optional Switch Administration for Messaging Features
Automated Attendant Administration
Assign a Station
Assign a Hunt Group
Night Service to Automated Attendant Administration
From an Incoming Trunk
From a Listed Directory Number (LDN)
Automated Attendant Substitute Strategies
Transfer into messaging
Switch Recorded Announcement
Switch Multiple Coverage Paths
Support for "*" in outcalling dial strings
Email (Internet Messaging)
Internet Messaging Concepts and Planning
Internet Messaging Features
What Internet Messaging Can Do for You
Sending and Receiving Email
Email Access With Computer Applications
Email Access Through the Telephone
Optional Email Features
Planning
Email Message Size
LAN Impact
Subscriber Planning
Security Issues
Activating Internet Messaging
Administering Internet Messaging
Testing the Operation of Internet Messaging
Overview of Internet Directory
Configuring the Internet Directory Feature
Verifying LDAP status
Viewing firewall rules
Administration
Accessing the Internet Directory
Setting Up Microsoft Outlook to Access Internet Directory
Setting Up Netscape Communicator to Access Internet Directory
Setting Up Eudora to Access Internet Directory
Checking the Alarm log
Email Administration
Enabling Email on an Individual Basis
Enabling Email by Defining a COS
Defining Remote Email Users
Retaining Non-administered Remote Email User Information
Notifying Subscribers of Email Capability and Setup
Internet Messaging overview
Addressing from Message Manager to an Internet email address
Addressing from another email program through Communication Manager Messaging to an Internet email address
Addressing from an Internet email address to a Communication Manager Messaging mailbox
Configuring POP3 email to access Messaging mailbox:
Using Internet Messaging with POP3:
Configuring IMAP4 email to access Messaging mailbox:
Using Internet Messaging with IMAP4:
Preventive Maintenance and Troubleshooting
Checking the Alarm Log
Checking the Trusted-Server Profile
Troubleshooting Email
Sending Restrictions Screen
Limits page
Administer System Attributes and Features
Administer System Attributes and Features
Removing an Announcement Set
Non-Administered Remote Subscriber Options page
MCAPI Options page
ASA Login Window
Manual ASA Login Window
ASA Main Menu with SAT
Layout of the Messaging Command Prompt Screen
Login Administration Screen
Verify System Install - System Verification Page
Class of Service page
Class of Service page
Maintenance
Communication Manager Messaging Events
Maintenance Events
MT BKRST015
Repair Procedure
MT BKRST024
Repair Procedure
MT BKRST025
Repair Procedure
MT BKRST029
Repair Procedure
MT_BKRST_001
MT BKRST001
Repair Procedure
Session Manager Events
SM SM101
Repair Procedure
SM SM102
Repair Procedure
SM SM103
Repair Procedure
SM SM104
Repair Procedure
SM SM105
Repair Procedure
SM SM106
Repair Procedure
SM SM107
Repair Procedure
SM SM108
Repair Procedure
SM SM201
Repair Procedure
VM (Voice Messaging) Events
VM Messaging_FS0004
Repair Procedure
VM PT0000
Repair Procedure
VM PT0001
Repair Procedure
VM PT0006
Repair Procedure
VM RPCTEST000
Repair Procedure
VM Software0006
Repair Procedure
VM SOFTWARE0200
Repair Procedure
VM SOFTWARE0202
Repair Procedure
VM Software0206
Repair Procedure
VP (Voice Platform) Events
VP Admin001
Repair Procedure
VP CGEN001
VP CGEN020
Repair Procedure
VP CGEN023
Repair Procedure
VP M_CGEN024
Repair Procedure
VP CGEN036
Repair Procedure
VP CPU_DATAPEG
Repair Procedure
VP Fax001
Repair Procedure
VP Fax002
Repair Procedure
VP Fax004
Repair Procedure
VP Fax005
Repair Procedure
VP M_CGEN024
Repair Procedure
VP MTC002
Repair Procedure
VP MTC003
Repair Procedure
VP MTC004
Repair Procedure
VP MTC005
Repair Procedure
VP PAGE_SCANPEG
Repair Procedure
VP SPDM008
Repair Procedure
VP THR001
Repair Procedure
VP VCHCK001
Repair Procedure
VP VOIP001
Repair Procedure
VP VOIP006
Repair Procedure
VP VOIP008
Repair Procedure
For SIP Integrations
VP VOIP009
Repair Procedure
VP VOIP010
Repair Procedure
VP VOIP013
Repair Procedure
VP VOIP018
Repair Procedure
VP WIO_DATAPEG
Repair Procedure
Alarms
AS (Access Security Gateway) Alarm
MT (Maintenance) Alarms
MT ALARM_ORIG 01
SM (Station Manager) Alarms
SW (Switch Integration) Alarms
VM (Voice Messaging) Alarms
VP Alarms
Events
AS (Access Security Gateway) Events
MT (Maintenance) Events
SM (Station Manager) Events
SW (Switch Integration) Events
VM (Voice Messaging) Events
VP (Voice Platform) Events
Resource Types
Protecting Against ESD Damage
Voice Equipment Diagnostics
Busying Out Voice Channels
Diagnosing the Voice Equipment
Displaying Voice Equipment Status
Releasing Voice Channels
Voice Equipment States
Changing Voice Equipment States
Troubleshooting Communication Manager Messaging
Platform Troubleshooting
Adding and Removing Software Packages
Install Announcement Sets, Updates, and Other Software Packages
Obtaining remote field updates and language files for Communication Manager Messaging
Obtaining Optional language files
Software Installation and Advanced Software Installation for Communication Manager Messaging
Remove Software Packages
Displaying Machine Information
Displaying Machine Information
Displaying Machine Information
Renaming the Local and Remote Machines
Renaming the Local and Remote Machines
Renaming the Local and Remote Machines
Activating and Deactivating Alarm Suppression
Activating and Deactivating Alarm Suppression
Activating and Deactivating Alarm Suppression
Removing Software Packages
Removing Software Packages
Removing Software Packages
Viewing LAN Packet Statistics
Viewing LAN Packet Statistics
Viewing LAN Packet Statistics
Viewing LAN Packet Statistics
Testing the TCP/IP Software
Testing the Connection Between the Messaging System and a Subscriber PC
Reference
Glossary
Telephone User Interface
General Commands
Activity Menu Commands
Guides for Using Your Telephone
Getting Communication Manager Messaging documents
Messaging with a TTY (Teletype)
Logging In
Option One: Logging in by dialing your personal extension
Option Two: Logging in by dialing messaging
To Record Messages - Dial 1
To Get Messages - Dial 2
Spoken Messages
To Administer Greetings - Dial 3
Primary Greeting
Secondary Greeting
Tips For Effective Use of TTY Messaging
How to Set the Mode
The GA Prompt
Speed up/slow down and skip ahead/back up options
Tips for Administrators
Voice Messaging Tips and Highlights
General Tips
Getting Messages
Leaving Messages
Recording Voice Mail
Sending Voice Mail
Commonly Customized Fragments and Announcements
Print Guides
Translatations for Quick Reference Guide and Wallet Card
W2KTT Terminal Emulation Escape Keys
Using This Help System
Browser Requirements
Conventions Used
Tips for Using This Help System
Printing Files and Topics
Feedback, Technical Support and Training
Legal Information
Support